Shipping & Delivery
What are your delivery timeframes?
We ship most of our products from Melbourne in Victoria with the following estimated delivery timeframes:. VIC: 3-8 business days. NSW, ACT, QLD & SA: 5-10 business days. WA, NT & TAS: 7-14 business days
What are your delivery fees?
Free deliveryWe have 200+ items with Free Delivery Australia-wide*, which you can find here. We also offer free delivery to most postcodes across Australia, including major metro areas and most regional areas. Delivery feesFor some regional postcodes
What is your Delivery Protection Guarantee?
Shop with confidence with our Delivery Protection Guarantee. If your item is lost in transit or arrives damaged, we will send you a replacement. Please refer to our Delivery Protection Guarantee for more information including terms and conditions.
Can I pickup my order?
Unfortunately we do not have a pickup option at this time.
How do I track my delivery?
Please click here to track the progress of your delivery. If you have any questions please dont hesitate to contact us for help.
I'm missing something from my order, what should I do?
Most of the time all packages are delivered together, but it's not unusual for couriers to partially deliver orders (although we wish they wouldn't as we understand this causes confusion).Please check your delivery tracking for more information and c
Do you ship outside of Australia?
We ship within Australia only and cannot ship internationally at this time.
When will my order be shipped?
We know the importance of getting your order delivered as soon as possible, so we prioritise the shipping of all orders within 1-3 business days from when your order was placed. Once shipped, you will receive an email with your shipping tracking info
Do you deliver from within Australia?
Yes. All products are delivered from Australian-based warehouses, with almost all orders shipped from Melbourne (VIC).
What couriers do you use?
To ensure orders are delivered to our customers as fast and as safely as possible, we use trusted national couriers such as Australia Post, Team Global Express, Aramex, CourierPlease and others. The courier used will be confirmed when you receive you
Do you have an express delivery service?
Unfortunately we do not have an express delivery service at this time.
Can I nominate a specific delivery day or time?
As we use third-party couriers, we’re unable to arrange delivery on a specific day or time.
What happens if I'm not home to receive my delivery?
If you miss your delivery, the courier may leave your items if there is a safe place to do so. If not, you will be notified of additional delivery or collection options either by the courier or by us.